Contact support
For help with Faro, email [contact email]. Please include the email address connected to your Faro account, your device model, iOS version, app version, and a short description of the issue.
- Bug reports: [contact email]
- Account help: [contact email]
- Privacy or data deletion requests: [contact email]
Data deletion requests
To request account or data deletion, contact [contact email] with the subject line "Faro data deletion request". The final in-app and email process should be documented here before launch: [data deletion process].
Some records may need to be retained temporarily for security, backup, App Store, legal, or operational reasons, as described in the Privacy Policy.
App Store and billing
Faro is coming soon to the App Store. If subscriptions, purchases, or paid features are added, Apple may handle billing, refunds, and purchase records through the App Store.
Recommendation questions
Faro recommendations are based on taste signals such as ratings, rankings, saves, passes, picks, Taste Matches, and Close Circle context. If a recommendation feels wrong, future app versions may include feedback tools to help tune your profile.
Third-party services
Faro may use third-party services for film metadata, authentication, storage, sync, analytics, or crash reporting. The production list should be confirmed before launch: [third-party services].