Support – Faro

Contact support

One address covers everything: bug reports, account help, privacy questions and data deletion requests. Write to support@tryfaro.app. Please include the email address connected to your Faro account, your device (iPhone or Apple TV), its software version, the app version and a short description of the issue.

Common questions

How do I link my TV?: Install Faro on your Apple TV and open it. The TV shows a code and a QR code. Scan the QR code with your phone, or open Faro on your phone and enter the code under Your TVs on the You tab. Once it's linked, a film's page on your phone has Watch on TV. Faro on your TV has more.
How do I choose or change my username?: Friends find you by your username. Choose one when you create your account, or later on the You tab, where Change username lets you pick a new one. If it won't save, write to us and we'll sort it out.
How do I join a film club on someone's sofa?: When someone starts Film club on their TV, it shows a code and a QR code. Scan the QR code, or open Faro on your phone, go to Film club - sofa edition on the Friends tab, tap Join and type the code on their screen. No Faro on your phone? Join at app.tryfaro.app/sofa.
Can I bring my ratings from Letterboxd or IMDb?: Yes. On the Library tab, open Import or export ratings and choose Letterboxd or IMDb. The export file is read on your phone and never uploaded.
Is Faro on Android?: Not yet. Faro for Android phones, Google TV and Android TV is coming soon.

Data deletion requests

You can request account deletion in the app, from the You tab (Request account deletion). You can also email the support address with the subject line "Faro data deletion request". Requests are handled by hand, by the person who makes Faro.

Some records may need to be retained temporarily for security, backup, App Store, legal or operational reasons, as described in the Privacy Policy.

Price

Faro is free, with no purchases and no subscriptions.

Recommendation questions

Faro's recommendations are based on the films you rate, plus the filters you set for tonight. If a recommendation feels wrong, rate it. That is the fastest way to change what you are shown.

Third-party services